It’s one of the rare times a high roller’s name is revealed. The chef is near the center, and overhead cameras are tilted onto the cooking area so patrons can see every move.Īt the adjacent Council Oak ($49 for a 16-ounce New York Strip), the highest rollers have their names engraved on steak knives mounted on the foyer wall. They take care of me here.”Īn unmarked door not far from the Plum Lounge leads to the Chef’s Table, a 40-seat area where noted chef Steve Martorano and others cook private dinners. Yes, she and her husband, Peter, often get suites, concert tickets and dinners - but just as important, she says, is the attention. She tries to keep her max slots loss at $1,000 a day or below. She chats with everyone in the Plum Lounge and trades children and grandchildren updates with her host. Of the million-plus Seminole Player’s Club members, only 1,600 have a Plum Lounge card, which they must swipe to unlock the door.ĭonna Kane, of Dania Beach, has hit the Hard Rock almost every day since it opened in 2004. In 2007, the casino opened the 2,500-square-foot Plum VIP Lounge at the back of the high-limit slots room. Though they did leave with a nice gift: A Louis Vuitton bag, valued at $500-plus. If you didn’t know they were high rollers, you wouldn’t be able to tell. “Friendly, likable people,” host Jonathan DeFilippis says. Nobody was in a tux, or talking like James Bond: Shaken, not stirred. Most men wore slacks and dress shirts, the women 50-50 between slacks and dresses. Many sat around and chatted like old friends. On a recent weeknight, about 100 players hung out in a Hard Rock ballroom, enjoying jumbo shrimp, sirloin steak, dessert and an open bar.

We’ve all seen high rollers in movies and shows, and watched casino hosts scramble to fill oddball requests, a la Samantha in TV’s “Las Vegas.” South Florida’s high rollers are generally not that over-the-top, Pisano says. “If you go to your local bar and you’re there every day, you want your favorite stool.”

“The challenge is that often the requests come at the last minute, so it becomes, ‘How do I get a suite when the hotel is sold out?’ ” he says. Of the 28 casino hosts for the entire Hard Rock, eight care for top-end players, Pisano said. “We’re here to provide for them - maybe even ‘wow’ them.” “The high-end client is very smart and successful and has high expectations,” he says. The Hard Rock is well-equipped to complete the high roller experience, Pisano says, because it has a concert venue, hotel and upscale restaurants, including Council Oak Steaks & Seafood, Tatu and the new Martorano’s.

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